HELP CENTER
Important Notice
Product Upgrade
AscendEX Launches “Convert” Function, Enabling Cash Trading with One Click
2021-11-16 02:07AscendEX to Implement New VIP Fee & Rebate Structure
2021-10-06 17:25Update: AscendEX Futures Risk Limits
2021-09-10 03:59AscendEX Allows Users to Use Staked Assets as Collateral for Futures Trading
2021-09-10 03:49AscendEX Upgrades the Professional Trading Interfaces of Its Website
2021-08-30 03:45Upcoming: New Rewards Program for Futures Trading
2021-06-04 05:30AscendEX New Feature: Sub-accounts
2021-06-03 02:22BTMX Ticker Change to ASD and Smart Contract Swap
2021-05-18 01:42Upcoming Strategic Rebranding of BitMax.io
2021-03-16 10:29Adjustment of Funding Interval for Perpetual Futures Contract
2021-03-09 00:41BitMax to Adjust Rules on BTMX
2021-01-15 05:32BitMax.io Website Available in Turkish, Spanish, Russian and Vietnamese
2020-10-16 14:32Temporary Fee Waiver for BTMX Private Sale to BTMXP Transfer
2020-09-05 01:05Check out Copy Trading Service Version 1.2 – Many Improvements and New Features
2020-07-28 06:52Update on Futures Trading Fee Schedule
2020-07-10 03:33
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System Maintenance Notice
Notice on BitMax Service Re-Launch
2021-02-28 05:08Upcoming System Upgrade for New Isolated Margin Mode for Perpetual Futures Contract
2021-02-22 02:36Notice on BitMax Service Re-Launch
2020-11-29 18:28Update on BitMax Service Recovery
2020-11-09 17:30Latest Update on BitMax Service Recovery
2020-11-09 03:37Further Update on Temporary Service Suspension
2020-11-08 03:45BitMax.io System Upgrade Maintenance Notice
2020-11-07 00:09Upcoming System Upgrade on Aug 16
2020-08-13 02:14System Upgrade Notice
2020-05-06 04:02BitMax.io System Upgrade Maintenance Notice
2020-02-07 02:50BitMax.io System Upgrade Maintenance Notice
2020-01-19 02:23BitMax.io System Upgrade Maintenance Notice
2019-12-12 06:49BitMax.io to Upgrade System on Sept 17th
2019-09-12 06:13BitMax.io to Temporarily Suspend MHC Deposit & Withdrawal during Platform Wallet Management System Upgrade
2019-08-20 07:29BitMax.io Network Optimization Upgrade on July 31st
2019-07-31 10:25
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Deposits / Withdrawals & Other Comms
Reminder on the Upcoming Conclusion of DeFiner (FIN) Pre-Staking Program
2022-07-05 13:52Risk Limits Adjustment on Several Perpetual Futures Contracts
2022-07-05 03:29Official Transition to Ternoa (CAPS) On-Chain Staking
2022-07-01 14:27XTZ 、Ternoa-CAPS Deposit & Withdrawal Resumed on AscendEX
2022-07-01 13:54Official Transition to Cudos (CUDOS) On-Chain Staking
2022-06-30 14:05Reminder on the Upcoming Conclusion of Orion Protocol (ORN) Pre-Staking Program
2022-06-30 13:55AscendEX Temporary Suspension of CAPS(Ternoa) and USDD(TRC20) withdrawal
2022-06-30 06:01AscendEX Temporary Suspension of XTZ deposit & withdrawal
2022-06-29 04:27Update on Bitcoin (BTC) Staking Program
2022-06-29 01:57AscendEX Removes Deposit and Withdrawal Services for USDC via Fantom Chain
2022-06-28 09:50Update on ECOMI (OMI) Pre-Staking Program
2022-06-27 01:57Note on Incident of Abnormal Pricing For Post-Contract Migration Vulcan Forged (PYR)
2022-01-29 00:02Dec. 11 Security Incident Report
2021-12-16 01:45AscendEX Proudly Launches Sun(Tron) - USDD Yield Farming
2022-07-05 15:43AscendEX Temporary Suspension of KAVA withdrawal
2022-07-02 13:37
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Other Topics
View allSign Up
Creating an AscendEX account
Downloading the AscendEX app
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Account & Login
Verifying your account
Changing your password
Setting up Two-Factor Authentication
View allStarting Your Ascent
Depositing digital assets
Withdrawing digital assets
Transferring digital assets
Viewing your order history
